Roseann Plant doesn't know what to do. The Lake Worth woman said even though she paid $2,000 and has a signed contract with her daughter's wedding photographer, the photographer won't deliver the photos, video and wedding album, and what's worse, she said the photographer left her a threatening voice mail warning her not to contact her anymore.
"I just want what we paid for. At this point it's been seven months, and the anticipation is not even there anymore," Plant said.
Plant produced a signed contract with Wedding Photographs LLC and receipts for the package she bought for her daughter Jaime's August wedding. But she said the owner of the business, Veronica Miranda, kept making excuses on delivering the photos and video, finally posting online 600 of the photos, unedited and color-corrected.
Plant said they were supposed to get 750 photos, and many of the ones online are duplicates.
"No. I'm not satisfied with them. A lot of them are doubles. A lot are sub par. A lot are of the candles," Plant said.
Plant said she, her daughter and husband have been calling Miranda for months, who kept promising them the photos were being edited and on the way.
Finally, in January, Plant said she left yet another voice message, saying she was considering calling a lawyer.
Five minutes later, she got a return voicemail from Miranda, who said, "Mrs. Plant, I don't know where you get off calling me, but don't you ever call my phone number again. Ever. Because you're going to need that lawyer if you ever call my phone number again," the recording said.
"I was shocked. You owe me $2,000 of a wedding package and you tell me not to call your phone?" Plant said.
Miranda said by phone late Thursday that she left the voice mail because Plant was "calling me all the time -- all times of the night, and I kept explaining to her what happened."
Miranda said Plant didn't order the album until January, and it takes 12 weeks to produce and is on its way.
As far as the video, she said Plant's package did not include a video. She said there was a typo in her contract, and it was not supposed to say video included.
Miranda acknowledged the typo was her fault, but said she never shot video of the wedding.
"This is making our business look bad," she said.
Her business, Wedding Photography LLC, has a B-minus rating with the Better Business Bureau.
"I'm in fear that we're never going to see the photos. It's the only memories we have of the day except in our heads. I want to see the moments. I'm just really upset," Plant said.
Source: Wedding photo dispute: Family claims photographer left threatening voice mail
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